Play Free Slots at 21bit Casino
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You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
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Read about their experiences and share your own ..
Everything was fine until I tried to cashout.
21bit then sent me an email with a Confirm link in it which I was told I had to click to confirm crypto wallet was mine.
When I click on it I get directed to the 21bit site and then get a 304 Web page not found error.
I went to live support and explained this and eventually I talked live support into checking if I had any problem or not.
They told me my confirm was all cleared and have a nice day.
The next day my withdrawal was returned to my 21bit balance.
checked my email and withdrawal cancelled because I did not confirm wallet.
So I started withdrawal process again and email support at 21bit with details about 404 page error including screenshots as well as letting them know all of my deposits were all from same crypto wallet address that withdrawal was directed to.
Then I contacted Simon on live support and he appeared to completely ignore me and told me to clear my browser caches and re-install browsers etc.
Next day withdrawal gets cancelled and I received an email thanking me for contacting them with my concerns but until I click the email confirm link to confirm it is my wallet then I cannot withdraw.
So once again I email stating that the link does not work and I tried 4 different devices all with exactly same 404 page not found problem.
phone, tablet, pc and imac. none worked.
I received a reply thanking me again and completely ignoring my detail and understanding of the situation, suggesting my browser or my self was more of the reason why I could not get it to work.
Now I am getting upset and told them that I certainly knew what I was doing and besides being rude they at 21bit appeared to not have any understanding of the complaint ane every time I get directed to click on the link in the confirm email that they sent me.
It didn't matter how many times and ways I i tried to confirm it would not get through to the correct page on 21bit website and Roy at support kept referring back every time to "The relevant people say that I need to confirm wallet via the email link they sent me.
I tried to guide them all the way through the problem but they insisted I wasn't doing as they asked so I was not getting a withdrawal from them until I manage to get the damn email link to work.
I can deal with errors happening but most concerning was the attitude of their support staff but even more of a worry was that those same support staff appeared to be totally incompetent.
Rage quit blowing the money on much higher stakes pokies to get rid of the cash.
Not playing there ever again and happy to tell anyone why if they want to know why.
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All online casinos reserve the right to verify your ID. If you are asked to do this when you make a withdrawal request, you must do so. The documents you will require will include an ID with a photo (driving licence, passport, or ID Card) and a utility bill carrying your current postal address.
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